Protecting your personal details on our website
Last updated: 30 May 2011
Creative Spread Ltd (Registered number 7527860), whose registered
office is at 35 Ferndale Grove BD9 4LE, knows that you care how
information about you is used and shared and we appreciate your
trust in us to do that carefully and sensibly. This notice
describes our privacy policy and forms part of our website terms
and conditions ("Website Terms").
By accepting our Website Terms or by visiting
www.creativespread.co.uk ("the Website") you are accepting and
consenting to the practices described in this Privacy Policy.
The Website is brought to you by Creative Spread Ltd. Creative
Spread Ltd believes it is important to protect your Personal Data
(as defined in the Data Protection Act 1998) and we are committed
to giving you a personalised service that meets your needs in a way
that also protects your privacy. This policy explains how we may
collect Personal Data about you. It also explains some of the
security measures we take to protect your Personal Data, and tells
you certain things we will do and not do. You should read this
policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a
new service or product from us, we will give you the opportunity to
tell us if you do or do not want to receive information from us
about other services or products (as applicable). You can normally
do this by ticking a box on an application form or contract. You
may change your mind at any time by emailing us at the address
below.
Some of the Personal Data we hold about you may be 'sensitive
personal data' within the meaning of the Data Protection Act 1998,
for example, information about your health or ethnic origin.
1. Collecting Information
We may collect Personal Data about you from a number of sources,
including the following:
1.1. From you when you agree to take a service or product
from us, in which case this may include your contact details, date
of birth, how you will pay for the product or service and your bank
details.
1.2. From you when you contact us with an enquiry or in
response to a communication from us, in which case, this may tell
us something about how you use our services.
1.3. From documents that are available to the public, such as
the electoral register.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part
of our business and we shall only use your Personal Data for the
following purposes and shall not keep such Personal Data longer
than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or
products which you could have from us or selected partners from
time to time. We may do this by automatic means using a scoring
system, which uses the Personal Data you have provided and/or any
information we hold about you and Personal Data from third party
agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about
improved administration of any accounts, services and products we
have provided before, do provide now or will or may provide in the
future.
2.1.4. To allow us to carry out marketing analysis and
customer profiling (including with transactional information),
conduct research, including creating statistical and testing
information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail,
email, telephone, visit, text or multimedia messages) about
products and services offered by us and selected partners unless
you have previously asked us not to do so.
2.1.7. To keep you up to date with our member benefit scheme
under which, as part of your membership benefits, we will give you
membership information and details of discounts and offers we
negotiate from time to time on behalf of our members. If you do not
wish to receive this benefit, please write to our Data Protection
Manager at the address given in clause 7 below.
2.1.8. We may monitor and record communications with you
(including phone conversations and emails) for quality assurance
and compliance.
2.1.9. We may check your details with fraud prevention
agencies. If you provide false or inaccurate information and we
suspect fraud, we will record this.
2.2. We will not disclose your Personal Data to any third
party except in accordance with this Privacy Policy.
2.3. We may allow other people and organisations to use
Personal Data we hold about you in the following
circumstances:
2.3.1. If we, or substantially all of our assets, are
acquired or are in the process of being acquired by a third party,
in which case Personal Data held by us, about our customers, will
be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide
information for legal or regulatory purposes or as part of legal
proceedings or prospective legal proceedings.
2.3.3. We employ companies and individuals to perform
functions on our behalf and we may disclose your Personal Data to
these parties for the purposes set out in clause 2.1 or, for
example, for fulfilling orders, delivering packages, sending postal
mail and email, removing repetitive information from customer
lists, analysing data, providing marketing assistance, providing
search results and links (including paid listings and links) and
providing customer service. Those parties are bound by strict
contractual provisions with us and only have access to Personal
Data needed to perform their functions, and may not use it for
other purposes. Further, they must process the Personal Data in
accordance with this Privacy Policy and as permitted by the Data
Protection Act 1998. From time to time, these other people and
organisations to whom we may pass your Personal Data may be outside
the European Economic Area. We will take all steps reasonably
necessary to ensure that your Personal Data is treated securely and
in accordance with this Privacy Policy and the Data Protection Act
1998.
2.4. Where you give us Personal Data on behalf of someone
else, you confirm that you have provided them with the information
set out in this Privacy Policy and that they have not objected to
such use of their Personal Data.
2.5. In connection with any transaction which we enter into
with you:
2.5.1. We, and other companies in our group, may carry out
credit and fraud prevention checks with one or more licensed credit
reference and fraud prevention agencies. We and they may keep a
record of the search. Information held about you by these agencies
may be linked to records relating to other people living at the
same address with whom you are financially linked. These records
will also be taken into account in credit and fraud prevention
checks. Information from your application and payment details of
your account will be recorded with one or more of these agencies
and may be shared with other organisations to help make credit and
insurance decisions about you and members of your household with
whom you are financially linked and for debt collection and fraud
prevention. This includes those who have moved house and who have
missed payments.
2.5.2. If you provide false or inaccurate information to us
and we suspect fraud, we will record this and may share it with
other people and organisations. We, and other credit and insurance
organisations, may also use technology to detect and prevent
fraud.
2.5.3. If you need details of those credit agencies and fraud
prevention agencies from which we obtain and with which we record
information about you, please write to our Data Protection Manager
at Creative Spread Ltd, 35 Ferndale Grove BD9 4LE.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information
during transmission by using Secure Sockets Layer (SSL) software,
which encrypts information you input.
3.2. We reveal only the last five digits of your credit card
numbers when confirming an order. Of course, we transmit the entire
credit card number to the appropriate credit card company during
order processing.
3.3. We maintain physical, electronic and procedural
safeguards in connection with the collection, storage and
disclosure of personally identifiable customer information. Our
security procedures mean that we may occasionally request proof of
identity before we disclose personal information to you.
3.4. It is important for you to protect against unauthorised
access to your password and to your computer. Be sure to sign off
when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet, we may
occasionally email you about our services and products. When you
first give us Personal Data through the Website, we will normally
give you the opportunity to say whether you would prefer us not to
contact you by email. You can also always send us an email (at the
address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet,
such as emails and webmails (messages sent through a website), are
not secure unless they have been encrypted. Your communications may
go through a number of countries before they are delivered - this
is the nature of the Internet. We cannot accept responsibility for
any unauthorised access or loss of Personal Data that is beyond our
control.
4.3. We may use 'cookies' to monitor how people use our site.
This helps us to understand how our customers and potential
customers use our website so we can develop and improve the design,
layout and function of the sites. A cookie is a piece of
information that is stored on your computer's hard drive through
your browser, to recognise your browser and which records how you
have used a website. This means that when you go back to that
website, it can give you tailored options based on the information
it has stored about your last visit. You can normally alter the
settings of your browser to prevent it from accepting
cookies.
4.4. If you do not want us to use cookies in your browser,
you can set your browser to reject cookies or to tell you when a
website tries to put a cookie on your computer. However, you may
not be able to use some of the products or services on our website
without cookies.
5. Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how
to prevent your browser from accepting new cookies, how to have the
browser notify you when you receive a new cookie and how to disable
cookies altogether. Additionally, you can disable or delete similar
data used by browser add-ons, such as Flash cookies, by changing
the add-ons settings or visiting the website of its
manufacturer.
6. Links
6.1. The Website may include third-party advertising and
links to other websites. We do not provide any personally
identifiable customer Personal Data to these advertisers or
third-party websites.
6.2. These third-party websites and advertisers, or Internet
advertising companies working on their behalf, sometimes use
technology to send (or "serve") the advertisements that appear on
the Website directly to your browser. They automatically receive
your IP address when this happens. They may also use cookies,
JavaScript, web beacons (also known as action tags or single-pixel
gifs), and other technologies to measure the effectiveness of their
ads and to personalise advertising content. We do not have access
to or control over cookies or other features that they may use, and
the information practices of these advertisers and third-party
websites are not covered by this Privacy Policy. Please contact
them directly for more information about their privacy practices.
In addition, the Network Advertising Initiative offers useful
information about Internet advertising companies (also called "ad
networks" or "network advertisers"), including information about
how to opt-out of their information collection.
6.3. We exclude all liability for loss that you may incur
when using these third party websites.
7. Further Information
7.1. If you would like any more information or you have any
comments about our Privacy Policy, please either write to us at
Data Protection Manager, Creative Spread Ltd, 35 Ferndale Grove BD9
4LE, or email us at contact@creativespread.co.uk.
7.2. We may amend this Privacy Policy from time to time
without notice to you, in which case, we will publish the amended
version on the Website. You confirm that we shall not be
liable to you or any third party for any change to this Privacy
Policy from time to time. It is your responsibility to check
regularly to determine whether this Privacy Policy has
changed.
7.3. You can ask us for a copy of this Privacy Policy and of
any amended Privacy Policy by writing to the above address or by
emailing us at contact@creativespread.co.uk. This Privacy Policy
applies to Personal Data we hold about individuals. It does not
apply to information we hold about companies and other
organisations.
7.4. If you would like access to the Personal Data that we
hold about you, you can do this by emailing us at
contact@creativespread.co.uk or writing to us at the address noted
above. There may be a nominal charge of £10 to cover administrative
costs.
7.5. We aim to keep the Personal Data we hold about you
accurate and up to date. If you tell us that we are holding
any inaccurate Personal Data about you, we will delete it or
correct it promptly. Please email us at
contact@creativespread.co.uk or write to us at the address above to
update your Personal Data.